Acknowledgements

I would like to express my deepest appreciation to Pam Bunde, Senior Thesis Editor at Maryville College for her expertise and guidance with this project and to Christine Nugent, Director of the Lamar Memorial Library, for suggesting this project as a way of improving reference service.  Also, special appreciation is acknowledged to the following at Maryville College: Dr. Sam Oversteet, Associate Professor in English, Dr. Chad Berry, Assistant Professor in History, Dr. Kathie Shiba, Assistant Professor in Psychology, and Dr. Paul Warne, Assistant Professor in Mathematics.

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